Hilo Waterfalls and Nature Tour

Cancellation Policy

Cancellation Policy We understand that plans can change. To accommodate your needs, we offer the following cancellation and rescheduling policy: Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, please contact us at least 72 hours in advance. Any cancellations or rescheduling requests made within this 72-hour window will be eligible for a full refund or no additional charge for rescheduling. Late Cancellations and No-Shows: Cancellations made less than 72 hours before the scheduled appointment time will not be eligible for a refund. If you do not show up for your appointment and have not contacted us to cancel or reschedule, the appointment will be considered a no-show and will be non-refundable. How to Cancel or Reschedule: To cancel or reschedule your appointment, please contact us by phone or email at the provided contact information. Thank you for your understanding and cooperation.

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